Frequently Asked Questions
Our team understands that arranging a medical transfer can be overwhelming.
Here are answers to common questions to help you make informed and confident decisions.
Lifedot Medevac provides direct medical transport services, including air ambulance transfers, emergency evacuations, and planned patient movements. We manage and execute each mission with our own medical coordination team, ensuring full control from start to finish.
Each mission is supported by qualified medical professionals such as doctors, paramedics, or critical care specialists, depending on the patient’s condition. Continuous monitoring and in-transit care are maintained throughout the journey.
Yes. We carry out cross-border medical transfers across ASEAN and internationally. Our team manages flight permits, medical clearance, and hospital coordination to ensure a smooth and safe transfer.
The cost depends on several factors, including the patient’s medical condition, required level of care, distance, aircraft type, and ground coordination. Each mission is individually assessed to ensure the appropriate medical setup and safe execution. A clear quotation is provided once the medical details are reviewed.
Coverage depends on the patient’s insurance provider and policy terms. Some international or corporate insurance plans may cover part or all of the transfer. Our team can assist by providing the necessary documentation to support claims and facilitate the process.
We provide complete bed-to-bed transfer. This includes ground ambulance, air transport (if required), medical team, and coordination with both sending and receiving hospitals. Everything is handled under one operational plan.
You can contact us directly via phone, WhatsApp, or our website. Once we receive the patient’s condition and location, we will respond quickly with the next steps and a clear plan.
Patient safety is our top priority. Every mission follows strict clinical protocols, including pre-flight medical assessment, continuous monitoring, and contingency planning. Our medical team is equipped to manage changes in patient condition at any stage of the transfer.
Yes, in most cases one accompanying family member can travel with the patient, subject to aircraft configuration and medical condition. Our team will advise based on safety and space considerations for each mission.
Still have you any problem for solutions?
For any medical transport or patient transfer enquiries, our coordination team is available 24/7. Contact us directly for immediate assistance or planned transfers.
Head office address:
Call for help:
Toll-Free (Indonesia): 001 803 3216 0725
